Terms and Conditions
Welcome
Thank you for visiting our website, below are a set of terms and conditions which govern the use of this website and its associated services.
Introduction
Allstar Psychics Ltd operate the Psychic services on www.lillyannepsychicmedium.com. These terms and conditions govern your use of this website and services. By using the website and services you agree to these terms and conditions in full.
Allstar Psychics Limited is registered atAllstar Psychics, 148 Rose Bowl, Portland Crescent, Leeds, LS1 3HB, company no. 08454119.
Psychic Services
All Psychic services advertised on this site are strictly for entertainment only. You must be over 18 to use any of the Psychic services advertised. See ‘Disclaimer’ listed below on this webpage for further information.
Phone Services (UK)
Calls to 0906 numbers cost £1.10 per minute plus your phone company’s access charge. Calls to 84848 cost £1 per minute with no access charge. Please listen to the prompts on the call to determine the package that you wish to dial. If you are using the credit card service, at the end of your call you will be given the option to extend the consultation. We cannot answer questions on health, pregnancy, legal or financial matters. You may receive free promotional messages. To opt out, text LSTOP to 447860033717 or email This email address is being protected from spambots. You need JavaScript enabled to view it. The service must not be used by anyone under the age of 18 years. You must be the bill-payer or have the permission of the bill-payer in order to use the service. Service details will appear on the bill. Service is for entertainment purposes only. All calls are recorded for your protection. SP : Allstar Psychics Ltd Customer service : This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0208 712 5690
Phone Services (Ireland)
Calls to 1570 501 842 cost €1.78 per minute plus your phone companies network access charge.
18+ only. You must have the Bill-payers permission. Service details will appear on your phone bill. Cannot discuss health, pregnancy, legal or finance. You may receive free promotional messages. To OPT out https://allstarpsychics.co.uk/optout Entertainment only. All calls are recorded. SP : Allstar Psychics Ltd. Helpdesk: This email address is being protected from spambots. You need JavaScript enabled to view it.
If you are calling by Card, please listen to the prompts on the call to determine the package that you wish to dial. If you are using the credit card service, at the end of your call you will be given the option to extend the consultation. Calls to 0818 numbers are charged at standard network rate and may not be included in your phone bundle. We advise you to check with your network provider in order to determine the cost to call this number.
SMS Services (UK)
£1 per message, £3 in total. Readings sent as 3 messages. Messages sent by you are charged at standard network rate.
18+ only. Must have bill-payer’s permission. Service details will appear on your phone bill. Cannot discuss Health, Pregnancy, Finance or Legal. Entertainment Only. We may send free promotional messages – To OPT out text LSTOP to 84848. SP:Allstar Psychics Ltd. Helpdesk- This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0208 712 5690
SMS Services (Ireland)
Text message replies to the 57080 service - Readings sent as 3 messages. €2 per message, €6 in total. Messages sent by you are charged at standard network rate. You must be over the age of 18 and have the bill payers permission. We will ask you to confirm your name and DOB when you first interact with our service. By sending a message to our service, you are automatically opted in to receive promotional messages. You can opt out of these at any point by sending DSTOP to 57080. We cannot answer questions on Health, Pregnancy, Finance or Legal matters. Service details will appear on your phone bill. If you do not receive a message response within 24hrs, please contact This email address is being protected from spambots. You need JavaScript enabled to view it., with details of your question and the mobile number used to send the message.
Email Readings
Email readings are sent to the customer within 72 hours, excluding weekends and Bank Holidays which may take longer. 18+ only. We cannot answers questions on Health, Pregnancy, Legal or Financial matters. Payments are made via PayPal or you have the option to pay by card.
Online Chat Readings
You must be over 18 to use this service. We want you to have a positive experience so if you are unhappy with your live chat, please end the session and try another Reader.
All chat sessions are recorded for your protection. Payments are made via PayPal or you have the option to pay by card.
Chargebacks
In the event that Allstar Psychics receive a chargeback from a customer, who has legitimately used the service as per the terms and conditions, then Allstar Psychics will pursue the customer to retrieve the monies owed for the reading. All additional charges that Allstar Psychics may incur, from either the merchant company or a recovery company, will be liable for payment by the customer. We also reserve the right to bar customers from the use of our services, should a chargeback be made against us.
Customer Services UK
If you wish to contact customer services, please either email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 0800 540 4051. You can also send a letter to Allstar Psychics, 148 Rose Bowl, Portland Crescent, Leeds, LS1 3HB.
Customer Services Ireland
If you wish to contact customer services, please either email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1800 805 704. You can also send a letter to Allstar Psychics,Allstar Psychics, 148 Rose Bowl, Portland Crescent, Leeds, LS1 3HB.
Website Use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or about any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website for any purposes related to marketing without our express written consent.
Refunds
All of our readers go through a test procedure to make sure that they are genuine psychics. If the reader does not meet our excellent standards then they do not work with us. In the event that you are unhappy with your reading, please make sure that you call the customer services number (0800 540 4051) or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can help you. You must contact us within 90 days of terminating your reading and your call must not have lasted more than 5 minutes. All requests must be made through the customer service number and are subject to verification. Refunds to customers will be at our discretion.
Marketing
If you have contacted www.lillyannepsychicmedium.com on any advertised telephone service from a mobile device, you will automatically be entered to receive free promotions. To opt out please either call 0800 540 4051, or send LSTOP to 84848.
By sending an SMS message to our service, you are automatically opted in to receive promotional messages. You can opt out of these at any point by sending LSTOP to 84848.
Disclaimer
All of the Psychic, Clairvoyant, Mediumistic or Astrological readings that are given are done and completed in good faith, but in some instances, the information may represent opinion or judgment. www.lillyannepsychicmedium.com cannot guarantee the accuracy or completeness of any information given during the time of the reading.
We want to make it clear that our Readers are not qualified counsellors, nor qualified medical professionals, nor do they hold any qualifications in law or finance and make no claims to this regard. A Reader may, from time to time, offer a personal opinion, but this does not constitute a consultation, may it be legal, financial or any sort of professional counselling.
We believe in your individual power to transform your life. UK law obliges us to say that all readings done by all Readers – whether through the credit card, live reading, email or text reading service and all astrological reports – are for entertainment purposes only.
In using our services, you must understand that www.lillyannepsychicmedium.com do not provide recommendations, counselling, nor give any directions for you to follow. In particular, if you have any medical conditions that you are concerned about, you should always consult a qualified member of the medical profession for advice and treatment. Any opinions that Readers offer related to the spiritual aspect of any health issue are NOT a substitute for treatment by the medical profession and we strongly urge you not to use or see them as such.
www.lillyannepsychicmedium.com are not engaged in rendering medical aid, counselling or other professional services or advice, and neither shall be liable or responsible to any person or entity for any loss or damage caused, or alleged to be have been caused, directly, or indirectly, by or from the guidance given or ideas suggested, or referred to during a reading, or on this website, or in any related publications. www.lillyannepsychicmedium.com will exclude You from using our services if your behaviour suggests or intends to unreasonably offend or abuse our readers.
Indemnification
You agree to indemnify, defend and hold harmless Allstar Psychics, its affiliates, officers, directors, employees, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from your use of the Services, your violation of the Terms of Use or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. The Terms of Use will inure to the benefit of Allstar Psychics successors, assigns, and licensees.
We have no control over nor do we guarantee any actions that you may decide to take as a result of using any of the sites and services and by using them you agree that You will not hold Us responsible for any damage arising as a result of actions taken by Customers in response to Services such as
a) Readings and interpretations and advices provided by Readers;
b) The truth or accuracy of Content, information and Services such as readings and interpretations and advice provided by Readers;
c) The truth or accuracy of feedback, Ratings, or other Content posted by Users or Allstar Psychics’ employees across all of the Websites;
d) The ability of Readers to provide Services such as readings and interpretations and advice as well as the ability of Customers to pay for the Service;
e) Minimum levels of Connections to Readers;
f) Incorrect use by You of the Service;
g) Any additional rates and costs charged by Your service provider when using the Services.
The www.lillyannepsychicmedium.com line is governed by Phone Paid Services Authority. All precautions have been taken to ensure we adhere to the rules and regulations laid down by Phone Paid Services Authority governing LIVE chat.
For more information see https://psauthority.org.uk/for-consumers
This privacy policy sets out how we comply with European Union data protection requirements. This applies to use of all services and the sites.
We are committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.
Wherever possible, we use actual portrait shots of our readers although for some we may need to use stock shots.
Feedback
Allstar Psychics fully investigates every reading that results in negative feedback, firstly by listening to the recording. If action is required, we speak directly with the reader in question.
Competition Terms
ITEM 1: COMPETITION NAME
"Lilly’s Cash Giveaway" running from the Start Date to the End Date as set out below (the "Competition").
ITEM 2: PROMOTER
Lillyanne Spiritual Services Limited, registered office: 4 Lidgett Lane, Garforth, Leeds, England, LS25 1EQ and registered under company number 10074345 (the “Promoter”).
ITEM 3: PROVIDER
Allstar Psychics Limited, registered office:Allstar Psychics, 148 Rose Bowl, Portland Crescent, Leeds, LS1 3HB and registered under company number 08454119 (the “Provider”).
ITEM 4: WEBSITE
The website shall be www.lillyannepsychicmedium.com & https://www.facebook.com/lillyannepsychicmedium/ (the "Website").
ITEM 5: FACEBOOK
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
ITEM 5: COMPETITION START DATE AND END DATE
Start Date: Tuesday 16th April 18:00 (DST)
End Date: Friday 19th April 23:59 (DST)
Entries to the Competition will open on Tuesday 16th April at 18:00.
(the “Entry Period”)
ITEM 5: COMPETITION DETAILS
After the Entry Period has closed, one entrant from all of the valid entries will be selected by automated random draw and will be contacted by the phone number provided with their entry. This may be live on Facebook Live or displayed on the Website. All callers are randomly selected in the same way and any off-air recording will only ever take place after the entries have closed.
In order to win the Competition, the number called must be answered within 5 rings. The 5 rings will be judged according to the Promoters audio recording (for the avoidance of doubt the sound of a "ring ring" shall count as one ring, not two).
If someone other than the entrant answers the entrant's phone on their behalf when called, if the circumstances are deemed safe to do so by the Promoter (in their reasonable opinion) then the Promoter may (but is not obliged to) ask the individual to pass the phone to the entrant. If this happens, the correct entrant must be on the phone with the Promoter within 30 seconds of the request being made in order for the entrant to take part in the competition. If the entrant is not available after this time then we will terminate the call and the entrant will be ineligible to win. For clarity, should any person other than the entrant answer the call and enter the competition they are not eligible to enter or win either on their own behalf or on behalf of an entrant. If, after an entrant has won, it becomes apparent or we have reasonable reason to suspect that the individual who entered the competition was not the correct entrant, we reserve the right to disqualify the entrant and withdraw any prize paid or payable to them or the individual. We reserve the right to terminate the call at any time if we believe it may be unsafe or irresponsible for the entrant to take the call or be passed the phone by another person, for example if the entrant is driving and cannot safely stop safely to take the call. Where a call is answered by someone other than the entrant, we are not obliged to ask to speak to the entrant and we reserve the right to terminate the call and draw another entrant of the competition.
If the entrant is not in a position to enter for any reason (e.g. not answering phone, the call being diverted to voicemail, or if an entrant is driving) then their entry into the competition will become invalid, and another entrant will be called.
If you are selected, you will be required to talk to the Promoter and your call will be recorded and played on the Website (assuming there is no breach by you of these terms and conditions). If the call is unclear or inaudible due to a poor signal or for any other reason, you will not be eligible to win and we accept no liability in respect of this.
The entrant will not win the Prize should they:
- fail to answer the phone at all; or
- fail to answer the phone within five rings (according to the Promoters audio); or
- be disconnected for any reason beyond our control for a second time.
If the call is disconnected for any reason beyond our control after the entrant has answered, we will attempt a single call back within 60 seconds of the call being disconnected. If however, the entrant does not answer the call back within 5 rings, or the call is disconnected for any reason beyond our control for a second time, the entrant will be ineligible to win and we accept no liability in respect of this.
If entrants appear in the judgement of the Promoters and/or adjudicators to be driving illegally, they will not be eligible to win. All our decisions relating to the Competition and/or awarding of prizes are final. No discussions or correspondence with entrants or any other person will be entered into.
ITEM 6: DRAW DETAILS
For the avoidance of doubt, any entries received before or after the End Date (as stated above) will be invalid but you may still be charged.
ITEM 7: ENTRANT RESTRICTIONS
You can enter each draw a maximum of 30 times via SMS (including free entries) throughout the duration of the competition (maximum total cost of £30) and a maximum of 30 times via a postal route. Entrants must obtain permission from the bill payer before texting to enter the Competition.
The Competition is only open to people aged 18 and over who: (i) live in the United Kingdom, (ii) are not one of our employees (or living with, or related to, one of our employees) and (iii) are not one the employees of any company associated with the competition (or living with, or related to, one of the employees).
Entrants are only able to win a single prize throughout the duration of this Competition. There is no limit on the value of a single prize that may be provided to the individual winner of a Competition. However, no person may win more than one prize valued at £500 or more via any of our Competitions in any six (6) month period. A winner may continue to receive SMS messages in relation to the Competition and invitations to enter the Competition. For the avoidance of doubt, a winner should not enter the Competition again if they have already won in the previous six (6) months as they are ineligible to win. If a previous winner is drawn at random in a subsequent competition or subsequent round of the same competition, they will be disqualified, and another entrant will be drawn at random. If it emerges after a winner has been awarded a Prize that they are a previous winner, in breach of these terms and conditions, they will be excluded and the Prize shall not be paid to them. If the Prize has already been paid, this must be returned immediately upon request.
In addition to previous winners, family relations of, or those living at the same residential address as previous winners of this contest are ineligible to enter.
ITEM 8: ROUTES OF ENTRY AND COSTS
You can enter the Competition by sending an SMS message starting with the keyword LILLY to 84901. If your message does not start with the valid keyword(s), or is not sent to the valid number, it will not be entered into the draw. You will receive an automated SMS response to your SMS message confirming your entry. You can also enter via post, by sending a letter with the following details;
Allstar Psychics Limited
Allstar Psychics, 148 Rose Bowl, Portland Crescent, Leeds, LS1 3HB
Postal Content
To be eligible to enter, you must write the date of the competition that you are entering, the name and the Keyword to the postal address within 3 days of the end of the competition.
You are responsible for all costs associated with entering this competition. Texts cost £1.00 (from the UK) + standard network rate. You must have permission from the bill payer before sending. You are responsible for all costs associated with entering by Postal route, including the cost of the stamp purchase.
Once you've sent an entry text, you'll receive an auto-response confirming your entry. You will then have the chance to text: WIN to 84901, again (at a further cost of £1.00 + standard network rate) and you will be entered 2 more times - your '3rd' entry being free. You must do this before the closing time of each daily draw, otherwise, you will not be eligible for your '3rd' entry being free.
Entrants must enter during the Entry Periods of the Competition. Any entries received outside of the Entry Periods will not be entered but may still be charged. The Promoter or the Provider is not responsible for any latency experience or technical fault by your mobile phone network, which may delay or prevent the delivery of your text message to us.
For clarity, each competition Round is separate and the entry pool will be re-set after the conclusion of each Round (i.e. after there has been a winner), meaning that entrants would be required to enter again for any future draws or Rounds if they wished to be entered into the Competition again.
ITEM 9: WINNER ANNOUNCEMENT
Entrants who are randomly selected to win the Competition, will be contacted personally within 7 days after the Entry Period as stated above closes. By entering the Competition, you are automatically consenting to being called live on the Website (where a call is not recorded off-air) and having your name announced on the Website.
The name of the winner may also be posted on the Promoter's website and / or social media platforms after they have been announced.
ITEM 10: PRIZE DETAILS
The Prize will always be a cash amount that will be delivered to a winner paid in cash, by bank transfer or by cheque.
Delivery or payment of the Prize is subject to the winner providing personal identification and / or proof of address and to internal compliance checks. The Prize is non-transferable and cannot be exchanged. Payment of the Prize may take up to 28 days.
Where, it emerges after the Prize has been awarded that the entrant was in breach of these terms and conditions, we reserve the right to withdraw the Prize from that winner and they will not be entitled to any further reward or remuneration. We reserve the right to exclude individuals who breach our terms and conditions from entering our competitions.
ITEM 11: DATA PROTECTION
By entering the competition, you are automatically consenting to receiving marketing communications from us via SMS text message. You can opt out of this at any time by texting: OPTOUT to 84901. This will be charged at your standard network rate but if you do not wish to receive any marketing communications you will need to do this after each time you text us to re-enter the competition. Your personal data will (regardless of whether you opt-out) always be used to process your entry. For further information on this, please see our general terms (link below) and our privacy policy at: https://lillyannepsychicmedium.com/privacy-policy
ITEM 12: INTELLECTUAL PROPERTY AND CONSENT
We will sometimes (at our discretion) telephone entrants and ask them to speak live on the Website. You have the right to refuse. If you consent, your voice will be recorded and you consent to this recording being used on our Social Channels and our Website. You agree that we will own this recording and that a copy of it will be stored for further exploitation, which may include promotion. You will not be put through to speak live if we think you are driving, intoxicated, likely to swear, or otherwise offend our listeners. Whilst live, for the purposes of this competition you must not use foul language, swear, say or do anything defamatory or illegal or say or do anything which would damage the reputation of the Promoter or the Provider, is offensive or inappropriate or which would cause us, or our listeners, harm. Failure to comply will result in disqualification, and if you have won the prize, this will be forfeited.
ITEM 13: OTHER CONDITIONS
We will only accept entries that comply with our terms and conditions and we may disqualify you if we know or suspect that you have breached them. Our decision on the selection of the winner is final and we won't engage in any correspondence or discussion about this or about the operation of this competition. We are not responsible for any network or technical issues you experience, such as latency of your mobile phone network, which may delay or prevent your participation or cause you to lose the competition if on-air. We have the right to cancel, amend, terminate or suspend this competition if forced to do so due to circumstances outside our control.
ITEM 14: CONTACT DETAILS
Lillyanne Spiritual Services Limited, registered office: 4 Lidgett Lane, Garforth, Leeds, England, LS25 1EQ and registered under company number 10074345. If you've got any questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to: Competitions,Allstar Psychics, 148 Rose Bowl, Portland Crescent, Leeds, LS1 3HB– You should put the competition name in the subject line. We can’t consider any queries made more that 14 days after the date the winner is announced. Full T&C’s apply.